Inbound Call Center Services that Reduce Costs and Increase Efficiency
58% of call center costs are a direct result of salary and benefits
paid to employees*. It seems obvious that to reduce
costs and increase overall ROI, improved efficiency in this area is a necessity.
By streamlining the flow of and response to inbound calls with QWCC inbound
call center services, operations costs associated with employee salary and benefits
can be greatly reduced. Outsourcing an inbound call center solution is the easiest
way to improve efficiency and ROI. *
Purdue Research Foundation, 10/06/00
QWCC inbound call center services from Qwest can help businesses
of all sizes achieve their customer service and financial goals. By using an
ASP model to deliver your call center solution, QWCC provides an easy to implement,
cost effective solution for companies with 5 or 5000 customer service representatives.
- Reduced Costs and Increased Efficiency
- Easily Implemented, Managed and Changed
- Web and Telephone Infrastructure Integration
- CTI and IVR
- ASP Enabled - Carrier Grade Service and Carrier Neutral
- vXML based
QWCC is an inbound call center solution built to converge your
web and telephone infrastructure and increase brand recognition through a unified
customer experience. For more information on inbound call center services from
Qwest, please fill out the form below.